FAQs

 

Frequently Asked Questions (FAQ)

Welcome to the isabel-discount.store FAQ page. Below are answers to the most common questions from our valued customers. If your question isn’t listed, feel free to contact our support team directly.

📦 Shipping & Delivery

Do you ship internationally?

No. We currently ship exclusively within the United States. We do not ship to international addresses, U.S. territories, or PO Boxes/APO/FPO locations.

How much does shipping cost?

Shipping is 100% FREE on all U.S. orders with no minimum purchase required.

What is your handling and processing time?

Orders are processed within 1 to 3 business days (Monday–Friday, excluding holidays) before being handed off to our carriers.

How long will it take for my order to arrive?

Once shipped, standard ground transit takes 5 to 8 business days (Monday–Friday).

Total estimated delivery time (handling + transit): 6 to 11 business days.

Can I track my package?

Yes. You will receive an email with your tracking number as soon as your order ships. Please allow up to 24 hours for tracking updates.

🔄 Returns, Refunds & Cancellations

What is your return policy?

We offer a 30‑day return window for items in New / Unopened condition. Items must be unused, unaltered, undamaged, and in original retail packaging.

How do I start a return?

Contact our support team first to request a Return Confirmation:

Do not mail items back without approval. Unauthorized returns cannot be processed.

Who pays for return shipping?

  • If the item is damaged, defective, or incorrect: We cover 100% of return shipping and provide a prepaid label.
  • If the return is due to customer remorse: The customer pays the actual cost of return shipping.

Do you charge a restocking fee?

No. We do not charge restocking fees.

Where do I ship my authorized return?

After receiving your Return Confirmation, mail your package to:

DEWBERRY IT ANALYTICS LLC
Attn: Returns Department
825 Eastern Bypass, Richmond, KY 40475, United States

🔒 Payments & Security

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and popular digital payment wallets.

Is my payment information safe?

Yes. All transactions are encrypted using SSL (Secure Sockets Layer) technology and stored with AES‑256 encryption. We comply with all PCI‑DSS security standards.

📧 Contacting Customer Support

How can I get in touch with you?

You can reach our support team using the contact details below: